Live Operations

Executive Command Center

Real-time control room — coordinate arrivals, hospital opinions, travel, follow-ups and finance in one workspace.

Today's Operations

Operational pulse

Live counters for every touchpoint of the coordination day. Click any tile to drill in.

Urgent Cases

Requires action now

Auto-sorted by urgency, SLA breach and priority.

Priority Queue

6 cases need coordinator attention

PatientCountryDiseaseStageReasonWaitingCoordinatorNext ActionPriority
FA
Fatima Al-Sayed
RY-2214
KSABreast Oncology
Hospital Opinion
Opinion overdue — 3d 3d 4h
RMRahul M.
Escalate to Dr. Suresh
Critical
Case
Fatima Al-Sayed
🇸🇦 KSA · Breast Oncology
Hospital Opinion
Critical
Team
Coordinator: Rahul M.
Hospital: Amrita Hospital
Doctor: Dr. Suresh
Tasks
  • Escalate to Dr. Suresh
  • Send follow-up to family
  • Confirm translator availability
Expected Revenue
₹ 4.8 L
AED 21,000 · rate captured
YA
Yousef Al-Rashidi
RY-2201
KuwaitCardiac Bypass
Travel Planning
Missing passport scan 1d 6h
SPSneha P.
Request docs on WhatsApp
Critical
MH
Mariam Hassan
RY-2189
OmanSpine Fusion
Proposal Sent
Quotation not sent 22h
ARAnjali R.
Generate proposal
High
KA
Khalid Al-Otaibi
RY-2176
UAELiver Transplant
Travel Planning
Visa pending — arrival Tue 18h
RMRahul M.
Chase VFS Dubai
High
NA
Noura Al-Zahrani
RY-2162
BahrainNeuro Consultation
Arrival Today
Pickup not assigned 2h
SPSneha P.
Book Kochi driver
Critical
SA
Salem Al-Habsi
RY-2158
OmanPediatric Cardiac
Admission
Emergency consultation 40m
ARAnjali R.
Alert on-call cardiologist
Critical
Today's Schedule

Operations timeline

Every appointment, transfer and procedure planned for the day.

Today's Schedule

Chronological coordination plan

  1. 08:30
    Airport Pickup
    En route
    Ahmed Al-Mansoori Cochin Airport T3· Sneha P.
  2. 10:00
    Hospital Registration
    On time
    Ahmed Al-Mansoori Aster Medcity· Anjali R.
  3. 11:15
    OP Consultation
    Confirmed
    Noura Al-Zahrani Dr. Suresh · Amrita· Rahul M.
  4. 13:30
    MRI Scan
    Booked
    Yousef Al-Rashidi VPS Lakeshore Imaging· Sneha P.
  5. 15:00
    Surgery
    Prep
    Salem Al-Habsi Amrita OT-4· Anjali R.
  6. 17:00
    Discharge
    Cleared
    Mariam Hassan KIMS Health· Rahul M.
  7. 20:00
    Airport Drop
    Scheduled
    Fatima Al-Sayed Cochin Airport T3· Sneha P.

Live Activity

Real-time operational events

  1. MRI uploaded
    2m

    RY-2214 · Fatima Al-Sayed · by Family

  2. Hospital opinion received
    18m

    Dr. Menon · VPS Lakeshore · RY-2201

  3. Proposal generated
    42m

    Aster Medcity · by Anjali

  4. Patient confirmed
    1h

    Al-Mansoori family approved plan

  5. Visa approved
    2h

    RY-2214 · cleared by VFS Dubai

  6. Flight booked
    3h

    EK 534 · Tue 09:40 · RY-2176

  7. Pickup assigned
    4h

    Kochi driver · RY-2214

  8. Patient arrived
    5h

    Noura Al-Zahrani · Cochin T3

  9. OP consultation completed
    6h

    Dr. Suresh · RY-2098

  10. Surgery started
    7h

    Salem Al-Habsi · Amrita OT-4

  11. Discharged
    9h

    Mariam Hassan · KIMS Health

Travel Operations

Visa, flight, pickup & hotel

Cross-functional travel readiness for every arriving case.

Travel Board

End-to-end travel status

PatientCountryVisaFlightArrivalPickupHotelTranslatorStatusCoordinatorNext Action
Ahmed Al-Mansoori
RY-2214
UAEApprovedEK 532 · 09:40TodayAssignedConfirmed Arabic — Rania
Arrival Today
Sneha P.Confirm meet & greet
Yousef Al-Rashidi
RY-2201
KuwaitProcessingKU 361 · 14:20TomorrowPendingConfirmed Arabic — Yusuf
Visa Processing
Sneha P.Upload passport
Khalid Al-Otaibi
RY-2176
UAEProcessingEK 534 · 09:40Tue, 15:20PendingHeld Arabic — Rania
Flight Booked
Rahul M.Assign driver
Mariam Hassan
RY-2189
OmanApprovedWY 271 · 07:15DepartedCompletedChecked-in Arabic — Yusuf
Completed
Anjali R.Discharge summary
Noura Al-Zahrani
RY-2162
BahrainApprovedGF 072 · 06:10TodayUnassignedConfirmed Arabic — Rania
Arrival Today
Sneha P.Book pickup NOW
Hospital Operations

Opinions, quotations & SLA

Track every hospital communication with a live SLA timer.

Hospital Communication Board

Live SLA — late responses turn red

PatientHospitalDoctorOpinionQuotationResponse SLACoordinatorNext Action
Fatima Al-Sayed
RY-2214
Amrita HospitalDr. Suresh (Oncology)WaitingPending 3d 4h · overdueRahul M.Escalate
Yousef Al-Rashidi
RY-2201
VPS LakeshoreDr. Menon (Cardiac)ReceivedPending 22hSneha P.Draft quotation
Mariam Hassan
RY-2189
KIMS HealthDr. Nair (Spine)ReceivedSent —Anjali R.Await confirmation
Khalid Al-Otaibi
RY-2176
Aster MedcityDr. Kumar (Hepato)Doctor AssignedPending 1d 6hRahul M.Chase evaluation
Salem Al-Habsi
RY-2158
Amrita HospitalDr. Iyer (Ped. Cardiac)Procedure ScheduledSent —Anjali R.Confirm OT slot
Follow-up Center

Coordinator worklist

One-click WhatsApp, call or email. Complete follow-ups without leaving the screen.

Follow-ups

Sorted by urgency

PatientLast ContactNext Follow-upChannelCoordinatorPriorityStatusActions
Mariam Hassan
RY-2189
YesterdayToday 16:00
WhatsApp
Anjali R.
High
Due
Yousef Al-Rashidi
RY-2201
2h agoToday 18:30
Call
Sneha P.
Critical
Overdue
Khalid Al-Otaibi
RY-2176
3d agoToday 19:00
WhatsApp
Rahul M.
High
Due
Aisha Al-Nuaimi
RY-2098
Today 09:12Tomorrow 10:00
Email
Anjali R.
Medium
Scheduled
Omar Al-Farsi
RY-2074
Today 11:40Fri 12:00
Call
Sneha P.
Low
Scheduled
Finance Alerts

Operational finance

Cash-flow signals for today — accounting lives in the Finance module.

Future architecture reserved: Hospital Bill · Original Currency · Exchange Rate · INR Converted Value · Hospital Commission · Riayah Service Charges · Partner Commissions · Expenses · Net Profit. Wired via src/lib/finance.ts.
Operations AI

Assistants (coming soon)

Reserved workspace for RiayahOS AI copilots — connects once models are wired.

Operations Assistant
Ask anything about today's ops
Soon
Delay Detection
Auto-flag stalled cases
Soon
Follow-up Recommendations
Suggest next best action
Soon
Coordinator Workload
Rebalance in one click
Soon
Resource Allocation
Optimise pickup & translator
Soon